Important Changes Relating to the Coronavirus - 27th March
1)With immediate effect Crawley Down Dispensary will be operating new opening hours due to the demand of Covid-19 until further notice:
Monday – Friday:
Open 9.30am – 12.00 noon
Closed between 12 noon and 2pm
Reopen 2pm- 6pm
If you are ordering a prescription please ensure that you allow a minimum of 5-7 days as turnaround is difficult due to demand.
With effect from Monday 5th October The Dispensary will recommence their normal working hours:
Monday - Friday
Open 8.30am-12.30pm - 2pm -6.30pm
2) Please ensure we have your mobile number we will be using mobile messaging to get information out to you. If you have elderly family or neighbours whom have mobile phones please help them by ensuring they keep their mobiles on and show them how to read their messages and make sure we have the number on our records.
3) You can order prescription using online services as you have been. You can email us on Prescriptions.firstname.lastname@example.org
Or you can visit the surgery and put your request in the post box to the left of the main entrance doors
4) All appointments with Gps and nurses are telephone consultation unless you have been asked to attend by your GP or nurse.
If you need a wound dressing please speak to the nurses and find out if your Carer could be shown how to do this for you in cases of self isolation.
5) 6 week checks baby immunisation will continue, but the nurse will call you in advance to discuss the vaccination process so that when you come you spend as little time in the practice as possible.
Patients have raised concerns regarding what they perceive to be a “refusal to issue repeat medication”. For clarification, this is not the case, doctors have a duty to ensure that patients on medication which requires monitoring have had the necessary reviews and tests carried out on a regular basis to ensure that the medication patients are currently taking are correct and safe.
To ensure that we are delivering safe patient care, doctors are asking patients to book an appointment, for a review, once the appointment is booked they will re-authorise the repeat medication requested, until your booked appointment. We would strongly advise that all our patients attend these very necessary appointments. We hope our patients will understand this process.
Please note that we do not take prescription requests over the phone.
All medication requests must be in writing.
You can request your medication in the following ways:
In writing or in person
If you need to take tablets or medicines regularly, your Doctor may suggest you have a repeat prescription. This will be authorised on the computer ready for when you next need it. All prescription requests need to be put in writing (faxed, posted or dropped into the surgery) indicating where you wish to collect it from, this can be from either surgery or we can have your prescription sent to a Pharmacy who regularly collects from us.
Using online services
You can request your medication using online services. You will be able to access the list of repeat medications that are on your patient record when you are running low and request them from the comfort of your own home. You can request your medication at the click of a button, we process it and send it to the pharmacy for you to collect. For more information on how to register for online services click here
When there is a delay with medication
There will be occasions when your medication isn't ready as soon as you would like it to be:
- If you request a medication too early it can be refused as the computer system will not allow us to process it too soon.
- It also will not allow you to request medication that you are not routinely on (i.e. antibiotics). These would be one off requests which may be granted, or refused by the clinicians.
- Finally, if you have a repeat medication and you have not had a medication review for the last 12 months, then your medication may be refused and you will be asked to make an appointment with your GP for a review. To help you to plan ahead, before you are due a medication review, the GP or Nurse will write a message for you on your prescription, so please check your script when you collect your prescription and book an appointment before your next medication is due.
Planning ahead when requesting medication
We process around 150 prescriptions a day. We receive your request, put it into a GP and at their earliest convenience they process and authorise it. At this point your request waits for a Pharmacy to collect it (usually the next day) and then they follow their process to dispense your items. Due to this we ask that you please allow at least three working days for processing of the prescription from start to finish.
When medication is required urgently
There should be very few occasions where medication is required 'urgently'. Please do not wait until you have run out before requesting your medication. Knowing that it takes 3 working days to process a request means you will need to allow at least this amount of time before you run out . Ideally, you should request your repeat medication the week before you are going to finish your current amount.
Prescription requests that are highlighted as urgent will be passed to a GP and if the GP feels the urgent nature of the request is appropriate they will issue the medication. If the request is not urgent, the request will be processed within 3 working days as with routine requests.
We are permitted to dispense at the health centre, branch surgeries and on home visits, for some of our patients who live further than 1.6 km from a chemist. All our dispensing staff are qualified and we dispense medicines accurately and with adequate safeguard, including maintaining Patient confidentiality and with the provision of suitable advice to the Patient or where appropriate the Carer. Medicines are dispensed in a hygienic manner using suitable equipment. Medicines can be collected from our dispensary.
Prescriptions written during a consultation can be collected immediately.
Dispensing patients also have the choice to use any pharmacy.
For patients for whom we are not permitted to dispense, prescriptions may be ordered as above or by post with a self-addressed, stamped envelope enclosed. Prescriptions can be taken to any chemist or, if requested, placed on a patients’ delivery service run by local chemists.
Medicine Sick Day Rules
When you are unwell with any of the following:
Then STOP taking any of the medicines listed below:
- ACE inhibitors: Medicine names ending in ‘pril’ – e.g. Lisinopril, perindopril, Ramipril
- ARBS: Medicine names ending in ‘sartan’ – e.g. losartan, candesartan, valsartan
- NSAIDs: Anti-inflammatory pain killers – e.g. ibuprofen, diclofenac, naproxen
- Diuretics: Sometimes called ‘water pills’ – e.g. furosemide, spironolactone, indapamide, bendroflumethiazide
- Metformin: A medicine for Diabetes
Restart when you are well (after 24 – 48 hours of eating and drinking normally).
If you are in any doubt, please contact us or your pharmacist.