Important Changes Relating to the Coronavirus - 27th March
1)With immediate effect Crawley Down Dispensary will be operating new opening hours due to the demand of Covid-19 until further notice:
Monday – Friday:
Open 9.30am – 12.00 noon
Closed between 12 noon and 2pm
Reopen 2pm- 6pm
If you are ordering a prescription please ensure that you allow a minimum of 5-7 days as turnaround is difficult due to demand.
2) Please ensure we have your mobile number we will be using mobile messaging to get information out to you. If you have elderly family or neighbours whom have mobile phones please help them by ensuring they keep their mobiles on and show them how to read their messages and make sure we have the number on our records.
3) You can order prescription using online services as you have been. You can email us on Prescriptions.firstname.lastname@example.org
Or you can visit the surgery and put your request in the post box to the left of the main entrance doors
4) All appointments with Gps and nurses are telephone consultation unless you have been asked to attend by your GP or nurse.
If you need a wound dressing please speak to the nurses and find out if your Carer could be shown how to do this for you in cases of self isolation.
5) 6 week checks baby immunisation will continue, but the nurse will call you in advance to discuss the vaccination process so that when you come you spend as little time in the practice as possible.
LINKS PATIENT INFO CORONAVIRUS (PDF, 38KB) URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE (UPDATE 17/3/2020)
Please note we are experiencing an unprecedented number of prescription requests. Until further notice please be advised that prescriptions will require a 5 day turn around to ensure that we have your prescription ready please oredr on time.
Coronavirus Information Update
Crawley Down Health Centre
This guidance will be updated alongside government guidance so is likely to change in the coming weeks.
The guidance has now changed for the Coronavirus. Anyone with a new continuous cough or high temperature should self-isolate for 14 days from the onset of symptoms (7 days if you live alone). The entire household should self-isolate.
You do not need to discuss this with the GP surgery or 111 unless your symptoms deteriorated. In that case please contact 111. 111.nhs.uk/service/COVID-19/
Please find official guidance here:
Changes to Appointments at the Practice
In line with national advice, we are trying to reduce footfall in the practice this helps prevent the spread of the virus. This benefits staff and patients. The following changes have been implemented to keep our patients safe.
All GP appointments will be converted to telephone triage calls; please do not attend the practice if you have a pre-booked appointment. The Clinician will call you and if you need to be seen they will arrange a time and place for you to attend.
Nursing appointments will be changing, we will be ceasing the following procedures for the time being; spirometry, ambulatory blood pressure monitoring, coils, hormonal contraceptive implants, minor operations and routine annual blood tests for those who are well.
Nursing appointments will continue at this time for; all wound management, stitch removal, INR clinics, vitamin B12 injections, zoladex injections, densoumab injections, child immunisations, baby checks, cervical screening and clinically indicated urgent blood tests for those undergoing treatment for serious conditions.
Asthma, Diabetes and COPD reviews will be conducted over the telephone with patients.
Further advice and guidance is available on the NHS website here:
Please be patient with us during this very difficult period, by working together and following the available guidance we will get through this.
Ordering Prescriptions during the COVID -19 Pandemic
We would encourage patients not to visit the surgery during this time to drop repeat prescription requests into the surgery.
A number of options are available to you to order your repeat prescriptions
If you have patient online access you can order your prescriptions on line
If you are not already registered for patient access you can download the NHS App via Apple App Store or Google Play . This will ask you for forms of identification before your account is activated ( but no need to visit the surgery- it can all be done via the App)
You can post your repeat prescription request to us
You can email your request to us email@example.com
Please ensure you tell us which pharmacy you would like your prescription sending to .
For those of you required to self isolate you may wish to ask your pharmacy about delivery services
We are happy to issue 2 months worth of prescriptions at a time ( the exception to this would be any medications which are deemed a controlled drug) We can also post date a prescription for 2 months time so your pharmacist. has it in advance saving you from ordering again
Polite plea; whilst we appreciate that there may currently be problems buying paracetamol over the counter, we would ask that you do not request a prescription for this from your GP. The only exception to this may be patients who have a chronic musculoskeletal problem who need this medication regularly and have previously bought their paracetamol over the counter.
COVID-19 Holiday cancellation letters
We would politely ask patients not to request their GP to write letters in order for people to cancel holidays due to COVID -19
The Royal College of General Practice supports this request
"Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs"
"Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of Covid-19, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel."
Unfortunately writing such letters takes the GP away from caring for our patients at what will undoubtedly be a very busy time. We thank you for your understanding in this matter.
Advice on self-isolation for patients and staff
Patients should self-certify for the first seven days as normal if they are unfit to work
If patients remain unwell and unfit to work over seven days, please visit and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work.
From today (Tuesday 17th March) If you have a persistent cough and/or a fever please follow the advice below, it’s the best way for us all to protect others especially those most at risk of serious illness. Please stay indoors, confined in your house. If possible, use a separate bathroom. If this is not possible, wipe down toilet and sink surfaces with an anti-bacterial spray after you have used it.
REMEMBER the advice regarding tissues
REMEMBER the advice on regular hand washing
Wash your hands with soap for at least 20 seconds, as long as it takes to sing ‘Happy Birthday’ twice
if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.
if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.
if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
if you cannot move vulnerable people out of your home, stay away from them as much as possible
if you have coronavirus symptoms:
do not go to a GP surgery, pharmacy or hospital
you do not need to contact 111 to tell them you’re staying at home
testing for coronavirus is not needed if you’re staying at home
plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
ask your employer, friends and family to help you to get the things you need to stay at home
wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
There has been increased fraudulent activities in relation to coronavirus over the last couple of weeks.
Please remain vigilant and be aware that the type and amount of fraudulent activity is increasing.
Here are just some of the scams we are aware of, but please note that fraudsters come in all shapes and sizes and can contact you at the door, by phone, post or online.
- Be aware of people offering miracle cures for coronavirus – there is no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover
- The council DO NOT need to enter your house to do a deep clean
- Bogus healthcare workers claiming to be offering ‘home-testing’ for coronavirus – this is a scam and these kits are not currently available to buy.
- Emails saying that you can get a refund on taxes, utilities or similar are usually bogus and they are just after your personal and bank details.
- There are lots of fake products available to buy online that say they can protect you or cure coronavirus. These will not help and are designed to just take your money
- There are new mobile phone apps that claim to give you updates on the virus, instead they lock your phone and demand a ransom
- Your bank or the police will NEVER ask for your bank details over the phone
- People offering to do your shopping and ask for money upfront and then disappear
For further information, please click on the links below